Refund Policy

This Refund Policy is an integral part of the Public Offer and describes how services are paid for, the conditions for refunding unused funds, and how to cancel services.

1. Prepaid payment model

• Payment uses a prepaid (advance) model: the Customer tops up the wallet balance, after which the Service automatically charges for running resources for each hour of their existence.
• A service is considered paid at the moment funds are credited to the wallet balance. A service is considered actually rendered for each completed hour of resource operation.
• Payments are processed by a payment provider; full payment-card details are not transmitted to or stored by the Provider.

2. Refunds

• Refund of the unused balance. The unused balance of funds in the wallet is refunded to the Customer upon a written request sent to the address anissov.yerbol@gmail.com with the account details specified. The refund is made within 30 business days of receiving the request, by the same method used for payment, or, by agreement, to the Customer's bank account.
• No refund fee. No fee is charged by the Provider for refunding the balance. Only the payment processor's actually incurred fees for processing and refunding the payment may additionally be deducted.
• What is non-refundable. Funds already charged for hours of resource operation that have actually been consumed are non-refundable: such a service is digital and is rendered continuously from the moment the resource is created, so the charge for the period already consumed is treated as payment for a delivered service.

3. Cancelling a service

• The Customer may cancel a service at any time by deleting the server (and other resources) in the personal cabinet. From the moment a resource is deleted, billing for it stops.
• Managing services (creating, modifying, deleting resources) is performed by the Customer independently through the personal cabinet 24/7; contacting support is not required to cancel a service.

4. Domain name registration

• Domains are registered through the Customer's own account with the registrar ps.kz, and they are paid for from the balance of the Customer's ps.kz account at ps.kz rates — not from the Service wallet.
• Fees paid to the registrar for domain registration and renewal are non-refundable, as the service is rendered as a one-time act. The domain contract is established directly between the Customer and ps.kz.

5. Refund contacts

Send refund requests and payment questions to anissov.yerbol@gmail.com. The full terms of service are set out in the Public Offer; the organization details are in the Company details section.